The my mhealth digital transformation team

A dedicated team to help with your transition to digitally enabled patient care

Helping you to deliver patient centred care, of high quality at population scale.

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Changing the current infrastructure

Health care operates in four keys areas

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Acute Care


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Community Care

(Community Providers)

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Primary Care

(General practice)

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There are currently very few mobile health applications operating in the NHS, and the disparate nature of the current NHS IT infrastructure means that there is no efficient digital communication and no digitally coordinated healthcare delivery from end to end. Indeed, much of the IT and healthcare still operates in silos.

To deploy the product there are 3 key stages of transformation:

System activation

This is where the service has been commissioned and my mhealth perform an assessment of the current infrastructure to enable the delivery of myCOPD and other my mhealth products. This is a simple assessment of the providers’ infrastructure, and the availability of devices with up to date web browsers. Normally, all that is required is an update of the current preferred browser to the latest version and, if necessary, a revision on the specific firewall rules in place to allow access to the domain.

Clinician / Provider Activation

This is where there’s a clear message, from the commissioners of the pathway to the providers to embed myCOPD and other my mhealth products into current working practice and the patient pathway.

This then enables the delivery of high quality education, inhaler technique correction, symptom reporting and pulmonary rehabilitation. The digital transformation team work with the local clinicians to:

  • Introduce them to the product(s)
  • Discuss the evidence base behind the mHealth interventions
  • Identify use of the product in acute, community, rehabilitation and primary care
  • Discuss training requirements
  • Run workshops on pathway design and transformation at all levels

Patient activation

Patients are activated by introducing them to the product in 2 ways:


Face to face coaching and registration – which takes just 10-15 minutes


Provision of username and password – 90% of patients can self-register through a simple user interface. This can be done by e-mail.

By far the most successful method is face to face coaching and implementing the applications within the current patient pathway.

This small upfront investment reaps rewards many times over in terms of better patient self-management and reduced clinician interactions.

The patient deployment can then take place at the following levels (depending on pathway and local assets):

Primary care diagnosis and annual review

Acute sector admission discharge bundle and outpatient clinic

Pulmonary/Cardiac rehabilitation

Community pharmacy medicine use review

Patient groups

The system, clinician and patient activation are assisted using our my mhealth digital transformation teams.

The digital transformation team provide:

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my mhealth clinicians appraise the current pathway and work with local clinicians to identify where the my mhealth apps will be distributed and implemented

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Project managers then help with the app deployment, are key points of communication and are digital ambassadors for the local community and provide reports on progress and feedback on metrics

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There is then 2 days local training – 2hrs per individual – for clinicians and administrators

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Develop with the provider and commissioners a ‘local’ tile which will provide local information for patients on services such as patient groups, clinical contacts etc. and is an opportunity to present videos of local clinicians introducing this product to their patients

For more information on our products please contact our digital transformation team
on 01202 299 583 or e-mail