How the COVID-19 Virtual Ward app works
With a strong possibility that further waves of COVID-19 will cause disruption to the health service, the COVID-19 Virtual Ward enables you to safely manage and monitor patients with COVID-19 at home or in a care home. Reducing admissions to hospital and enabling social distancing. And we can get your ward up and running within 48 hours.
The system comes with a dedicated technical support service for both the clinical site and the patient and a full logistical service to help with patient and clinician onboarding, and if required, the delivery of pulse oximeters to patients or sites within 24 hours.
The COVID-19 Virtual Ward app also integrates with our other condition apps to enable patients to be managed alongside their entire long-term condition pathway. For example, a patient with COPD can optimize their condition while on the virtual ward with our award-winning MyCOPD app.
Your service ready in 48 hours
Clinics, GP practices, care homes, nursing homes, hospitals...
You register patients
No waiting, no delays, instant access for both carer and patient
Pulse oximeters distributed
We handle the logistics and delivery to carers or patients
Start reporting symptoms
Twice daily, either by the carer or patient. You see instant results
The COVID-19 Virtual Ward is for patients suspected to be suffering from or diagnosed with coronavirus. By answering a few questions and recording a few measurements twice a day - cough, wellness, breathing, pulse, temperature and oxygen levels (using an oximeter) - we use the new NHS scoring algorithm to assist patients being managed in a virtual environment to be cared for remotely by their clinical team.
The app is updated regularly by our clinical team to ensure it's in-line with the latest official coronavirus advice and guidelines from the NHS and the UK governments Chief Medical Officer and Chief Science Officer.
Instantly report your symptoms to clinical teams who will monitor changes in your health, taking pressure off the NHS and helping you stay safe.
Your clinical team will be monitoring your condition based on the symptoms and readings you enter.
Every time we need to record your symptoms, we'll let you know via a push notification - which you can easily turn off or on in Settings.
Your clinical team can send you messages directly to your app.
Accessible and user-friendly
We've designed the app to be easy-to-use and accessible, by testing it with patients and ensuring it follows Web Content Accessibility Guidelines. That means videos are captioned, the text is easy to read, controls are simple, and the app works with text-to-speech applications on your device.
Friendly technical support
In addition to comprehensive FAQs directly accessible within the app, our technical support team are available via phone or email from 8 am to 5 pm, Monday to Friday (except Bank Holidays).
For Clinicians and Care Homes
COVID-19 Virtual Ward enables you to deliver the very best in patient management, symptom analysis and patient communication on any computer, smartphone or tablet. Enabling you to manage your patients remotely at scale, or in a residential care setting.
Manage your patient population
The patient dashboard shows you all the patients under your care, their current symptoms, oxygen saturation, pulse rate and mNEWS score. Order patients according to priority or use the search tool to find your patients instantly.
Build a report of your patient's symptoms
Patients can either report their symptoms via their app or call their clinician to enable them to record symptoms via the clinician app. Within a nursing or care home setting carers can use the app on their resident's behalf to record symptoms and observations and build a report.
Instantly view key aspects of your patients COVID-19 profile, track their symptoms over time, update their details and send them messages.
Real-time patient symptom, oxygen saturation and pulse rate tracking
The patient's profile allows you to track their symptoms and physiology over time, making it easy to see changes and to decide when a patient needs extra support.
Send messages or notifications
Send messages to individual patients, identified patient groups or broadcast health messages to your patients for free. Changes you make to the patient record will be sent automatically to your patient in their app.
Export patient data
When a patient has been discharged from the ward you can add the details of their admission to your everyday clinical record using the export data feature.
Improved health care efficiency
View your patients on the local geography using the map function, enabling you to manage your community efficiently prioritising patients most at need. Locate and view your patient's profile either using the clinical dashboard or via map function.
The app is highly customisable, creating a personalised experience for your patients. Clinical teams can create a 'local tile' to provide regional information to their patients and you can list your contact details in the patient's Customer Support tile, enabling direct communication.
Designed by Respiratory Experts
Led by Dr Simon Bourne, a consultant in respiratory medicine and fellow of the NHS England National Innovation Accelerator and Dr Tom Wilkinson, a Professor of Respiratory Medicine at the University of Southampton, you can rest assured that the COVID-19 Virtual Ward app has been designed and built by experts.
Delivering Quality is Second Nature to Us
Our quality management system (QMS) is a formalised system that documents the processes, procedures, and responsibilities for achieving our quality commitments and to consistently meet our customer requirements and enhance their satisfaction.
The QMS provides the infrastructure to fulfil our commitment to deliver a safe and quality assessed product and service. A structured and consistent approach to all aspects of quality management allows us to identify potential and known risks throughout the product lifestyle and to implement if required, remedial measures.
We successfully achieve our quality commitments by adopting the considerations to the user experience and their safety. This is why we complete usability testing; hazard recording and escalation processes to evaluate and act on feedback collected. Full details of our QMS can be shared upon request.