Terms and Conditions

1. Introduction

a) These terms and conditions shall govern the use of our website and systems.

b) By using our systems, you accept these terms and conditions in full; accordingly, if you disagree with any part of these terms and conditions, you must not use our website.

c) If you register on our website, we will ask you to expressly agree to these terms and conditions

d) By accepting these terms and conditions, you are confirming to be over the age of 13 and eligible to give your explicit consent and/or if you are not, consent has been freely given by your parent or guardian, as outlined with the general data protection regulation guidelines surrounding consent

e) We reserve the right to make alterations to these terms and conditions. Any updates or changes will be notified to you, the users, via our system. To continue to use our service you will agree to the alterations, which will then be with immediate effect.


2. Disclosure information

a) We are registered in England and Wales under registration number 07881370 and our registered office is; My mHealth Limited, 8 Trinity, 161 Old Christchurch Road, Bournemouth, BH1 1JU

b) You can contact us at info@mymhealth.com or 01202 299583.


3. Copyright notice

a) We, my mhealth, own and control all copyright and intellectual property rights in our systems, including all material shown within our website

b) Unless you own or control the relevant rights to the material within our website, you must not, without prior agreement from us;

i. Publish any material from our website

ii. Exploit material from our website for any other reason than its intended purpose

iii. Edit or modify any content, other than what is required, within our website

c) Access to our system may enable your device to download or copy materials from within our system. By accepting these terms and conditions you agree not to use these, or any other downloaded or accessed material from our system, for any other use, than for your own personal use and not to use it, in any form of commercial capacity

4. Wrongful use of our website

By agreeing to these terms and conditions you agree to not;

a) Take any action that causes, or may cause, damage to the performance, availability or security of our website

b) Take any action deemed as unlawful, illegal or fraudulent (we reserve the right to make judgement of this)

c) Perform any testing of our website’s vulnerability without our prior permission

d) Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, or other malicious computer software

5. Registration of user account

a) To be eligible to register for an account you must be over the age of 12

b) You may register for an account within our website by completing and submitting your information from our registration homepage, and clicking the on the activation link that our website (system) will send you

c) The account will be yours until it is no longer required. You agree to not allow any other person other than my mhealth and your healthcare team access to your account, without your prior permission

d) You must notify us immediately if you become aware of any unauthorised use of your account

6. User log in details

a) Registering for an account on our website will require you to choose a suitable password. This must meet the my myhealth security password requirements. If this does not, you will be asked to choose another

b) You must keep your password confidential to ensure the security and integrity of your information

c) If you do not keep your password confidential you may be held liable for any losses arising from the disclosure, and we hold no responsibility or liability following damages caused by the alteration or access to your information.

d) We reserve the right to request you to change your password at any point

7. Conduct and rules

You agree that the information added, either written or by attachment/upload through our service shall not;

a) Be untrue, false, inaccurate or misleading

b) Contain racial or religious hatred

c) Be offensive or cause annoyance or needless anxiety for any other person(s)


8. Termination or suspension of your account

a) We reserve the right, to suspend, cancel or edit your account at any time without notice to you, upon discovery of wrongful use of our website

b) You may also cancel your account by contacting us directly

c) If you have purchased your account directly and account termination is due to sections a or b, you acknowledge that you will not receive compensation, remuneration or a refund of any monies paid for our service(s) Or;

d) If you are dissatisfied with our service, you may cancel your account within 30 days of your original purchase date and you will receive a refund of the monies paid for the service, providing there are no breaches of any clauses within this document, within this time

e) You agree that if we have taken steps to execute section 8, for any reason outlined, that you will not take steps to gain access to our service via additional account creation

9. Our rights to your information

a) For the purpose of these terms and conditions ‘your information’ means any information that you and/or your healthcare professional input into our systems and any additional services that you have freely consented to. This could be campaign or video content where you have taken part

b) You give your consent for us to use, reproduce, store and publish additional content that you have participated in, through my mhealth, onto our website
NB: - Examples might include the publication of case reports, testimonials or video content

c) You may edit your information to the extent permitted using the editing functionality made available on our website or within our applications

d) Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content

e) You grant to us the right to bring an action for infringement of the rights licensed under Section 7b

f) You agree that your information will be processed in line with our privacy policy. This can be viewed at www.mymhealth.com/privacy. Our privacy policy has been created in line with guidance provided under the GDPR

10. Warranties & limitation of liability

a) We do not represent our systems to be warrant free

b) We aim to ensure that information published on this system to be accurate and up to date with current knowledge but, this cannot always be done with immediate effect therefore, you understand that our service should not be used in place of professional advice, or consultations with your healthcare professional(s)

c) We do not give warranty, condition, guarantee or representation, whether expressed or implied, relating to information contained in our system or any other system to which it may be linked

d) You acknowledge that my mhealth, including its employees, holds no responsibility for any claims, losses, damages, whether direct or indirect, arising from misuse of and/or inappropriate reliance on the best practice content, contained within our system, to assist with self-management

e) You acknowledge that we shall not be held liable, regardless of the form of action, whether in contract, in tort (including negligence) and for breach of statutory duty, or otherwise whatsoever, for any loss of profit, business, contracts or revenues, or any special, indirect or consequential damage whatsoever, arising out of the use of our system

f) We hold no responsibility to any third-party links you access, as these are not under our control and therefore, not responsible for their content

g) We will not be liable to you in respect of any losses arising out of an event or events beyond our reasonable control

11. Law

These terms and conditions shall be governed and interpreted in accordance with English law and be subject to the exclusive jurisdiction of the English courts


12. Entire agreement

These terms and conditions, together with our privacy policy and service contracts shall constitute the entire agreement between you and us in relation to your use of our website and service(s) and shall supersede any previous terms and conditions that have been agreed to

Get in touch

Sales and enquiries Existing customers

Call us on 01202 299 583

Open 8 am to 5 pm, Monday to Friday (except bank holidays)