Frequently Asked Questions

Who can use my mhealth apps?

Anyone that can use a computer and has access to the internet can use our apps as long as the latest version of the browser is installed.


What disease areas has my mhealth developed for?

my mhealth has developed self-management solutions for patients with diabetes, asthma and COPD. More disease areas will be released soon.


What stage of disease is relevant for my mhealth apps?

All patients, at any stage of their disease will benefit from my mhealth applications. They are best delivered at the point of diagnosis and across the whole patient pathway.


What do you need to use my mhealth products?

my mhealth apps can be used on almost any device that connects to the internet. Most desktop computers, laptops, tablets and smart phones are capable of using our apps.


How does a patient access the apps?

It is accessed by typing in the website address, and inserting your username and password.

Patients receive a unique username and password created by an authorised team, or patients can purchase one from this web site.


What do my mhealth apps do?

All of our apps provide patients with expert information through text and beautiful video, management plans and exercise programs, enabling them to manage and improve their health and wellbeing. This data can be used with the patient’s clinician allowing real time remote monitoring and management.


What about the doctor or nurse?

Your doctor or nurse can use my mhealth apps to help manage your care. It will also help them deliver the best possible treatment to you.


Where is the patient data stored?

If you are an NHS patient your data is managed inside the NHS and protected by the highly secure NHS online security network. Outside of the UK your data is stored on highly secure web servers hosted according to your countries information governance policies.


Does my doctor or nurse need to monitor the information?

No, the benefit of my mhealth apps, is in helping you to manage your condition, but the information you provide is very helpful for your clinician, which will in turn help you.


What is Pulmonary Rehabilitation (PR)?

PR is one of the most well researched treatments in the management of COPD (Chronic Obstructive Pulmonary Disease). It is well known that people with COPD are not as active as moving around causes breathlessness.


But I am already breathless with COPD, isn't exercise just going to make this worse?

Breathlessness is a normal response to exercise. It does not damage or harm your lungs by being out of breath, even when you have COPD. In fact, if you are not out of breath when you are exercising, you are not pushing yourself hard enough! You have to remember that although it is not a pleasant sensation, you will eventually get your breath back when you stop exercising.


What does the PR program include?

PR consists of a warm up program, the main exercises and then a cool down program. It is important to do the warm up and cool down exercises as this will reduce your risk of injury. The main exercises consist of 10 exercises which are a mixture of arm and leg exercises. You will need to do these exercises five times a week for six weeks and it takes no more than an hour to complete.


Should I exercise if I don't feel well?

You should not start to exercise if you are feeling more unwell than normal. If you have any of the following symptoms seek medical assistance immediately: Chest, arm or jaw pain; Dizziness or lightheadedness; Feeling cold or clammy; Feeling more breathless or coughing more than normal; Feeling more unsteady on your feet; Unacceptable muscle or joint pains caused by the exercises; Any other reason that you feel it would be unsafe to exercise. Please STOP exercising immediately if you experience any of these symptoms whilst you are exercising and seek immediate medical advice.


What if I am on oxygen? Is it still OK to exercise?

It is still OK to exercise even if you are on oxygen. Make sure that the oxygen lead reaches the room that you have chosen to carry out the exercises in, and that you have turned the oxygen concentrator or tank on at the correct flow rate.